Refund policy
Order Cancellation
You may cancel your order within 2 hours of placing it.
If your order has already been processed or shipped, it cannot be canceled. In this case, you may request a return after delivery.
30-Day Return Policy
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return:
-The item must be unused, unopened, and in its original packaging
-All accessories and included items must be returned
-Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, you must contact our support team first.
📧 Email: support@oliviamom.com
Please include:
-Your order number
-Reason for return
Our support team will respond within 24 hours with return instructions.
Return Shipping
-Customers are responsible for return shipping costs
-Original shipping fees (if any) are non-refundable
We recommend using a trackable shipping method.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
-Refunds will be issued to your original payment method
-Processing time: 5 business days
Please note that it may take additional time for your bank or payment provider to process the refund.
Exchanges
We only replace items if they are defective or damaged.
If you received a defective product, please contact us at:
📧 support@oliviamom.com
Include photos or videos of the issue, and we will provide a suitable solution (replacement or refund).
Contact Information
Olivia by Lolafo, owned and operated by Envoxe Inc.
Address:
800 SE 4th Ave, Suite 711
Hallandale Beach, FL 33009
United States
Email: support@oliviamom.com
Phone: +1 564 544 6152
